United Bank & Trust Co.
  • 14-Sep-2022 to 14-Oct-2022 (CST)
  • Retail & Operations
  • Marshalltown, IA, USA
  • Part Time

401k, PTO, Life Insurance


Part-Time Teller Position

Hours:

20-25 hours/week between hours of 7:30-5:30 M-F and Saturday rotation 8-noon

Major Function:

A Teller is responsible for assisting customers with processing a variety of transactions, answering questions and concerns, while developing relationships with existing and prospective customers through consistent delivery of customer service.

Essential Duties:

  • Provide consistent delivery of customer service to maximize customer satisfaction and retention.
  • Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
  • Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
  • Identify customers' needs through effective listening skills, asking clarifying questions, and communicating opportunities to the customer, referring to other lines of business as appropriate.
  • Balance daily work, ATM, night drop, vault, and coin machine within given time frame and properly follow operation policies and procedures.
  • Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.
  • Assist other departments with performing administrative tasks.
  • Represent the bank and promote a positive image through active community involvement.
  • Cultivate a culture that supports our core values through innovation, creativity, teamwork, and diversity.

Requirements:

  • Previous cash handling and customer service experience preferred.

Knowledge, Skills & Abilities

  • Ability to exhibit our core values of Excellence, Integrity, Ownership, and Community.
  • Basic/Intermediate computer literacy, with knowledge of Microsoft Office (Word, Excel, Outlook).
  • Well organized, accurate and detail oriented.
  • Excellent verbal, non-verbal, and written communication skills.
  • Ability to work under pressure and multi-task.
  • Ability to work independently or in team environment.
  • Strong reading, writing, and mathematical skills.
  • Excellent customer service and interpersonal skills.
  • Ability to resolve challenging customer and/or employee situations.
United Bank & Trust Co.
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