United Bank & Trust is seeking a candidate with outstanding customer service skills, professionalism, and attention to detail. Full time position with competitive benefit package. 40 hours/week, M-F between hours of 7 :45am - 5:45pm, Saturday rotation 8-noon.

Major Function:

Responsible for ensuring service quality, operational efficiency, and compliance adherence in the teller department. This position will also perform regular teller duties by processing a variety of transactions, answering questions and concerns, while developing relationships with customers.

Key Job Responsibilities:

Responsible for Teller departments' daily operational tasks, including, ordering cash, balancing vaults, filing CTR's, processing mobile deposits, and balancing ATM's.
Create Teller work schedules to ensure adequate coverage to assist customers, communicating with Retail Banking Officer as needed for additional coverage needs.
Provide leadership and general direction and guidance to Teller staff.
Ensure Teller team answers incoming phone calls, directly handles and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
Onboard new employees and provide continuous training to Tellers on product and service knowledge, customer service, compliance, and operational tasks.
Assist the Retail Banking Officer with interviewing, hiring and performance management of Teller staff.
Provide servicing support to customers by assisting with routine transaction requests, account maintenance requests, questions, and concerns in person and via phone.
Assure the consistent delivery of customer service to maximize customer satisfaction and retention.
Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.
Identify customers' needs through effective listening skills, asking clarifying questions, and communicating opportunities to the customer, referring to other lines of business as appropriate.
Represent the bank by portraying a professional image.
Represent the bank and promote a positive image through active community involvement.
Cultivate a culture that supports our core values through innovation, creativity, teamwork and diversity.

Requirements:

Education & Experience

Associates degree, and 6 months minimum teller experience or cash handling experience required.

Knowledge, Skills & Abilities

Ability to exhibit our core values of Excellence, Integrity, Ownership and Community.
Strong knowledge of Microsoft Windows Operating System and Office applications.
Well organized, accurate and detail oriented.
Strong time management skills.
Excellent verbal, non-verbal, and written communication skills.
Ability to work under pressure and multi-task.
Ability to work independently or in team environment.
Excellent customer service and interpersonal skills.
Ability to resolve challenging customer and/or employee situations.
Ability to mentor employees.

Reporting to this position: No direct reports

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